Service Advisor Seat & Cupra

Sinclair Group; Penllergaer; Sur place; GBP 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

30 Days Annual Leave (incl. bankhols)

Birthday Day Off

Staff Discounts & Free MOT

Manufacturer Training & Career Dev.

Contributory Pension Scheme

Enhanced Maternity/Paternity

Résumé du poste

Sinclair Group is seeking a Service Advisor in Swansea to deliver an outstanding customer experience for workshop bookings and vehicle services. You will explain workshop recommendations clearly, use digital tools in a paperless setting, and ensure accurate costings while maintaining high service standards.

You should be organised, possess strong communication skills, and hold a full UK driving licence. The role requires adapting to a busy environment with a focus on customer-first principles

Qualifications

• Strong customer service mindset with issue resolution.
• Computer literacy and IT system knowledge.
• Ability to multi-task in a busy workshop.
• Full UK driving licence.
• Excellent communication and influencing skills.

Responsabilités

• Create and manage customer workshop bookings.
• Communicate workshop advice clearly to customers.
• Use digital tools in a paperless environment.
• Deliver on customer-first and modern luxury principles.
• Maintain accurate costing and digital job cards.
• Record all customer communications.

Connaissances

Customer service

IT literacy

Communication

Multi-tasking

Organisation

Driving licence

Description du poste

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Reference: OCT20263606

Expiry date: 17:30, Fri, 27th Nov 2026

Location: Swansea

Benefits:

• 30 Days Annual Leave (incl. bank holidays)
• Birthday Day Off
• Staff Discounts & Free Annual MOT
• Manufacturer Training & Career Development

The Opportunity:

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

A large part of what a Service Advisor Position involves is:

• Creating and managing customer workshop bookings
• Communicate workshop advise to customer, ensuring customer is able to understand and make an informed decision to additional work identified and required.
• Competent in ability to use digital tools in a paperless work environment
• Deliver on customer first and modern luxury principles
• Attention to detail and accuracy in all work processes such as costing, digital job card, filing and recording of all customer communications.

More about you:

• A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
• Demonstrate computer literacy and knowledge of IT systems and applications.
• The ability to multi-task and be highly adaptable within a busy environment
• Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers
• Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity to the workshop
• Ability to prioritise your workload
• Ability and willingness to work with defined processes and guidelines
• Good core administration skills
• A full UK driving licence

What’s in it for you?

• 30 days annual leave per year (including bank holidays) that will increase with length of service
• Birthday day off
• Contributory Pension Scheme
• Enhanced Maternity/Paternity and Adoption payment
• Manufacturing specific training along with inhouse training
• Staff discounted parts and servicing plus a free MOT every year
• Recognition of length of service at 5,10,20,30 & 40 years anniversary
• Life Assurance (death in service benefit) *
• Staff Car Scheme*
• Colleague Referral Scheme / Customer Referral Schemes
• Cycle to Work Scheme
• Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
• Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
• Development opportunities within the Sinclair Group