Customer Service Advisor - 12 Month Fixed-Term Contract

Trust Ford; Coleraine; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

33 days annual leave (incl. bank hols)

Performance-related bonus

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Part

Volunteer day each year

Cycle to work scheme

Perks at Work

Job summary

Trust Ford is seeking a Customer Service Advisor for a 12-month fixed-term role in Coleraine. You will join a friendly local team, delivering excellent customer service and supporting customers through a busy service environment.

The role includes a comprehensive training programme, a residential induction academy, and a range of benefits including a performance-related bonus and generous holiday allowance.

Qualifications

• Excellent communication skills and experience in a selling/customer service environment.
• Ability to work to deadlines and handle sensitive information.

Responsibilities

• Deliver high-quality customer service and support to clients.
• Contribute to a positive team environment and meet performance targets.
• Handle confidential information with discretion and professionalism.

Skills

Customer service

Communication

Team player

Job description

We enjoy working together and can always rely on each other’s support.

We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.

Join our friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve.

• Are you a team player?
• Are you customer focused?
• Do you have great organisational skills?
• Can you drive the standard in customer care?

This role is for a Fixed-Term of 12 months.

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress.

In addition to receiving a competitive salary, for the right candidate this position will offer:

• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Bonus payments based upon your performance
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website