Service Advisor

Snows Motor Group Ltd; Southampton; On-site; GBP 27,000 - 36,000; Full time

Job summary

Snows Motor Group Ltd is seeking a Service Advisor for our SEAT/Cupra Southampton dealership. You will be the main point of contact for customers needing advice, servicing, and repairs, and you will coordinate between the workshop and the customer to ensure clear communication and prompt updates.

This permanent, full-time role offers a competitive salary with bonus, training, a company car option, and 30 days holiday (pro-rata for part-time).

Qualifications

• Customer facing role experience required.
• Ability to plan and meet agreed deadlines.
• Able to assimilate information quickly and respond appropriately.
• Strong work ethic and adaptability to change.
• Attention to detail and accurate records.
• PC/Web literacy essential.
• Full clean driving licence required.
• Retail automotive service experience preferred.

Responsibilities

• Serve as the focal point for customers needing advice, servicing and repairs.
• Coordinate flow of information between workshop and customer and document updates.
• Provide customers with estimates and notify when work is complete.
• Invoice and cost out warranty/goodwill submissions accurately.
• Present invoices to customers to obtain payment per procedures.
• Monitor workshop job progress and flag delays to service reception.
• Offer guidance on mechanical/diagnostic questions as needed by Technicians.

Skills

Interpersonal skills

Planning & organisation

Adaptability

Attention to detail

PC / Web literacy

Full driving licence

Retail automotive service experience

Job description

Location Snows Seat/Cupra Southampton Region Hampshire Category SEAT & Cupra - Southampton (SSS)
(Service) Vacancy Type Permanent/Full Time Salary £27,000–£36,000 OTE Competitive Salary Uncapped Job Summary

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group isan AM Top 50 automotive retailer covering 20brands across54franchises. Wedifferentiate ourselvesfrom ourcompetitorsby delivering an exceptional level of service toboth ourcustomers and manufacturingpartners. We are currently on the lookout for aService Advisorto join our fantastic SEAT/ Cupradealershipat Southampton.

Your day

As a Service Advisor you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.

Your day will include:

• Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
• Initiating documentation and maintaining customer records and follow up systems.
• Providing customers with estimates, and notifying customer’s promptly when the work is complete.
• Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
• Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures.
• Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
• Providing guidance and advise on mechanical and diagnostic queries as requested by Technicians.

Have you got what it takes?

• Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
• Able to plan, organise self and meet agreed work deadlines.
• Able to assimilate information quickly and provide considered responses.
• Strong work ethic and adaptable to change.
• Attention to detail and maintains good, accurate quality of work.
• PC/ Web literate.
• Full clean driving licence.
• Retail automotive service experience preferred.

What is in it for you?

• Highly competitive salary and bonus scheme with use of company car.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn & grow with Snows.
• Role dependant – tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.

Hours of work:

Monday toFriday 08.00 - 18.00 with one hour for lunch