Service Advisor

Snows Motor Group Ltd; Portsmouth; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

30 days holiday + bank holidays

Bonus scheme

Pension scheme

Life Assurance

Employee Assistance Programme

Training & development

Discounted MOTs/Service/Parts

Job summary

Snows Motor Group is seeking a friendly Service Advisor for its Snows SEAT/Cupra site in Portsmouth. You will be the main point of contact for customers needing servicing or repairs, liaising with the workshop and delivering excellent service.

The role requires strong customer-facing skills, organisational ability, and a full driving licence. In return you will receive a highly competitive salary, a clear progression path, and extensive product training.

Qualifications

• Excellent customer service skills and experience in a customer-facing role.
• Ability to plan, organise and meet deadlines.
• Strong attention to detail and accuracy.

Responsibilities

• Be the main point of contact for customers needing servicing or repairs.
• Communicate with workshop to manage job progress and updates.
• Provide accurate estimates and invoicing in line with procedures.
• Maintain customer records and follow-up systems.
• Explain services, add-ons and costs to customers clearly.
• Ensure warranty/goodwill submissions are correctly invoiced and costed.
• Assist with resolving customer queries and delays with proactive communication.

Skills

Customer facing

Organised

Attention to detail

Driving licence

Job description

Location Portsmouth Region Hampshire Category SEAT & Cupra - Portsmouth (SSP)
(Service) Vacancy Type Permanent/Full Time Salary £27,000–£36,000 OTE Competitive Salary Uncapped Job Summary

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a Service Advisor to join our fantastic Snows SEAT/Cupra based at Portsmouth.

Your day

As a Service Advisor you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.

Your day will include:

• Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
• Initiating documentation and maintaining customer records and follow up systems.
• Providing customers with estimates, and notifying customer’s promptly when the work is complete.
• Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
• Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures.
• Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
• Providing guidance and advise on mechanical and diagnostic queries as requested by Technicians.

Have you got what it takes?

• Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
• Able to plan, organise self and meet agreed work deadlines.
• Able to assimilate information quickly and provide considered responses.
• Strong work ethic and adaptable to change.
• Attention to detail and maintains good, accurate quality of work.
• PC/ Web literate.
• Full clean driving licence.
• Retail automotive service experience preferred.

What is in it for you?

• Highly competitive salary and bonus scheme.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn & grow with Snows.
• Role dependant – tool box insurance / company car scheme/ Uncapped earnings potential through commission or bonus structures.

Hours of work:

Monday - Friday: 07:45- 17:45with a onehour lunch