Service Advisor: Premium Vehicle Care & Customer Experience

Arnold Clark; Wolverhampton; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

33 days holiday

Retail discounts

Private healthcare

GP access via Simplyhealth

Pension scheme

Maternity/Paternity packages

Training & progression

Job summary

Arnold Clark is recruiting a Service Advisor for our Wolverhampton Motorstore to deliver a fantastic experience for service and vehicle repair customers. We are seeking an articulate, warm communicator who can provide star treatment in busy times.

This role suits someone with prior customer service experience and a passion for exceeding expectations, helping customers through service journeys with clear, accurate information.

Qualifications

• Customer service experience in a fast-paced environment.
• Proficient with computer systems and IT applications.
• Ability to multi-task in a busy workshop setting.
• Excellent communication and influencing skills.
• Strong organisational abilities to schedule work.
• Full UK driving licence.

Responsibilities

• Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
• Liaising with the workshop and bodyshop to progress work through the system.
• Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
• Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions.
• Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.
• Maintaining customer records such as vehicle details and service histories accurately and efficiently.
• Maintaining knowledge of aftersales products and services, upselling where appropriate.
• Making sure the customer database is updated and accurate at all times.

Skills

Customer service

Communication skills

IT literacy

Multi-tasking

Organisational skills

Driving licence

Job description

Arnold Clark is recruiting a Service Advisor for our Wolverhampton Motorstore to deliver a fantastic experience for service and vehicle repair customers. We are seeking an articulate, warm communicator who can provide star treatment in busy times.

This role suits someone with prior customer service experience and a passion for exceeding expectations, helping customers through service journeys with clear, accurate information.