Automotive Service Advisor - Stellar Customer Experience

Arnold Clark; Livingston; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Holiday allowance

Retail discounts

Private healthcare

GP access 24/7

Pension scheme

Maternity leave

Training & progression

Job summary

Arnold Clark is seeking a Service Advisor at our Livingston branch to deliver an outstanding customer experience for service and vehicle repair customers. The role requires clear communication, empathy, and the ability to coordinate with the workshop to progress work efficiently.

Based at our Vauxhall Livingston site, you will handle customer requirements, upsell appropriate aftersales, and maintain accurate records.

Qualifications

• Experience in customer service roles
• Strong communication and problem-solving
• Ability to work in a busy environment and follow defined processes

Responsibilities

• Handle all customer requirements for service and vehicle repairs in an efficient and professional manner
• Liaise with the workshop and bodyshop to progress work through the system
• Control computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
• Inform customers of any faults or repairs and provide clear, accurate solutions
• Treat dissatisfied customers with empathy and resolve issues as needed
• Maintain accurate customer records such as vehicle details and service histories
• Maintain knowledge of aftersales products and services and upsell where appropriate
• Keep the customer database updated and accurate at all times

Skills

Customer service

IT systems literacy

Multi-tasking

Communication skills

Organisational skills

Prioritisation

Process adherence

Full UK driving licence

Job description

Arnold Clark is seeking a Service Advisor at our Livingston branch to deliver an outstanding customer experience for service and vehicle repair customers. The role requires clear communication, empathy, and the ability to coordinate with the workshop to progress work efficiently.

Based at our Vauxhall Livingston site, you will handle customer requirements, upsell appropriate aftersales, and maintain accurate records.