Service Advisor | Premium Commercial Vehicle Operation

Kream; Exeter; In loco; GBP 22.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Shift pattern

Saturday rota

Premium brand environment

Career development

Descrizione del lavoro

Kream in Exeter is seeking a Service Advisor to join a premium commercial vehicle operation. You will be the link between customers and the workshop, managing service bookings, raising job cards and providing repair updates to ensure outstanding customer service from start to finish.

You will coordinate vehicle handovers and strive to deliver an exceptional customer experience within a busy aftersales team, with a Monday–Friday pattern and Saturday rota in a major automotive group.

Competenze

• Previous Service Advisor experience within automotive, commercial vehicles or a similar customer-focused aftersales environment.
• Excellent organisation and attention to detail.
• Ability to manage multiple tasks in a fast-paced workshop.
• Confidence explaining technical information clearly and professionally.
• A proactive approach to customer care and aftersales sales opportunities.

Mansioni

• Manage service bookings and raise job cards.
• Provide repair updates and coordinate vehicle handovers.
• Ensure every customer receives an outstanding experience from start to finish.
• Act as the key link between customers and the workshop.

Conoscenze

Service advisor experience

Organisation

Attention to detail

Multitasking

Clear technical communication

Customer care and aftersales sales

Descrizione del lavoro

Looking for a SERVICE ADVISOR role with a premium commercial vehicle operation where customer service genuinely matters?

We’re recruiting on behalf of a highly respected dealer group representing one of the world’s most recognised commercial vehicle manufacturers. This is an excellent opportunity to join a professional aftersales team supporting business and fleet customers within a modern, busy workshop environment.

The Role

You’ll be the key link between customers and the workshop, managing service bookings, raising job cards, providing repair updates, coordinating vehicle handovers, and ensuring every customer receives an outstanding experience from start to finish.

What You’ll Need

• Previous Service Advisor experience within automotive, commercial vehicles or a similar customer-focused aftersales environment
• Excellent organisation and attention to detail
• Ability to manage multiple tasks in a fast-paced workshop
• Confidence explaining technical information clearly and professionally
• A proactive approach to customer care and aftersales sales opportunities

What’s On Offer?

• Monday-Friday shift pattern (7:00am-4:00pm or 9:00am-6:00pm)
• Saturday mornings on a rota basis
• Established premium brand environment
• Supportive management team
• Long-term career development opportunities with a major automotive group

If you’re passionate about delivering exceptional customer service and enjoy being at the heart of a busy aftersales operation, we’d love to hear from you.

Service Advisor | Premium Commercial Vehicle Operation Exeter