Premium Commercial Vehicle Service Advisor – Fleet Care

Kream; Exeter; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Shift pattern

Saturday rota

Premium brand environment

Career development

Job summary

Kream in Exeter is seeking a Service Advisor to join a premium commercial vehicle operation. You will be the link between customers and the workshop, managing service bookings, raising job cards and providing repair updates to ensure outstanding customer service from start to finish.

You will coordinate vehicle handovers and strive to deliver an exceptional customer experience within a busy aftersales team, with a Monday–Friday pattern and Saturday rota in a major automotive group.

Qualifications

• Previous Service Advisor experience within automotive, commercial vehicles or a similar customer-focused aftersales environment.
• Excellent organisation and attention to detail.
• Ability to manage multiple tasks in a fast-paced workshop.
• Confidence explaining technical information clearly and professionally.
• A proactive approach to customer care and aftersales sales opportunities.

Responsibilities

• Manage service bookings and raise job cards.
• Provide repair updates and coordinate vehicle handovers.
• Ensure every customer receives an outstanding experience from start to finish.
• Act as the key link between customers and the workshop.

Skills

Service advisor experience

Organisation

Attention to detail

Multitasking

Clear technical communication

Customer care and aftersales sales

Job description

Kream in Exeter is seeking a Service Advisor to join a premium commercial vehicle operation. You will be the link between customers and the workshop, managing service bookings, raising job cards and providing repair updates to ensure outstanding customer service from start to finish.

You will coordinate vehicle handovers and strive to deliver an exceptional customer experience within a busy aftersales team, with a Monday–Friday pattern and Saturday rota in a major automotive group.