Service Advisor

Perfect Placement UK Ltd; Tregof; On-site; GBP 33,000 - 34,000; Full time

Job summary

Perfect Placement UK Ltd in Swansea is seeking an experienced vehicle Service Advisor to join a well-established commercial vehicle dealership. The role offers career development opportunities within a reputable franchise-approved dealer group and provides a competitive salary package.

Starting salary up to £32,598 per annum, increasing to £33,575 after 6 months, plus a commitment bonus of £600 per year and participation in a profit share scheme.

Qualifications

• Proven experience as a vehicle Service Advisor within a franchise-approved dealership.
• Strong customer service and communication skills.
• Excellent organisational skills and proficiency with Microsoft Office, Excel, and DMS systems.
• Full, clean UK driving licence with minimal points.

Responsibilities

• Accurately capturing customer details and vehicle faults at first contact.
• Managing telephone bookings and inputting details into workshop systems.
• Raising and preparing job cards, ensuring all necessary documentation is complete.
• Updating customers on vehicle repair progress and advising on necessary repairs.
• Selling additional services, including service contracts and warranties.
• Arranging payments and discussing repair options with customers.
• Coordinating workshop schedules to ensure timely vehicle repairs.
• Explaining vehicle test requirements and arranging MOT/inspection appointments.
• Providing excellent customer service through effective communication and problem-solving skills.
• Maintaining accurate data entry into customer management systems such as Kerridge or ADP.

Skills

Customer service

Communication

Organisational skills

Microsoft Office

Excel

DMS systems

Full UK driving licence

Tools

Kerridge

ADP

Job description

We are seeking an experienced vehicle Service Advisor to join a well-established commercial vehicle dealership in Swansea.

The vehicle Service Advisor role offers excellent career development opportunities within a reputable franchise-approved dealer group, providing a wide range of benefits and a competitive salary package.

• Starting salary up to £32,598 per annum, with an increase to £33,575 after 6 months
• Access to a commitment bonus of £600 per year plus participation in a company profit share bonus scheme
• Additional earnings through commissions on the sale of service contracts - 22 days annual holiday plus 8 bank holidays, increasing to 25 after 5 years and 27 after 10 years
• Full manufacturer-accredited training and ongoing professional development
• Company pension scheme
• Opportunities for long-term career progression
• Working hours: 40 hours per week, Monday to Friday, between 7:00am and 6:00pm, with one in three Saturdays (8:00am-1:00pm)

Duties as a Service Advisor:

• Accurately capturing customer details and vehicle faults at first contact
• Managing telephone bookings and inputting details into workshop systems
• Raising and preparing job cards, ensuring all necessary documentation is complete
• Updating customers on vehicle repair progress and advising on necessary repairs
• Selling additional services, including service contracts and warranties
• Arranging payments and discussing repair options with customers
• Coordinating workshop schedules to ensure timely vehicle repairs
• Explaining vehicle test requirements and arranging MOT/inspection appointments
• Providing excellent customer service through effective communication and problem-solving skills
• Maintaining accurate data entry into customer management systems such as Kerridge or ADP

Requirements:

• Proven experience as a vehicle Service Advisor within a franchise-approved dealership
• Strong customer service and communication skills
• Excellent organisational skills and proficiency with Microsoft Office, Excel, and DMS systems
• Full, clean UK driving licence with minimal points
• Knowledge of commercial vehicle dealership operations is desirable
• Ability to deliver high levels of customer satisfaction through professional conduct