Service Advisor (No Weekends)

Performance Resourcing; Reading; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Perks at Work

Structured training and development

Job summary

Performance Resourcing is recruiting an Automotive Service Advisor for a Reading branch. This role involves welcoming customers, logging vehicle concerns, scheduling service drops and collections, and providing clear cost estimates while delivering premium service on a high-end automotive brand.

The ideal candidate has at least 2 years’ experience, a solid understanding of EVHC, and strong communication skills.

Qualifications

• Minimum 2 years' recent experience as an Automotive Service Advisor.
• Strong understanding of the EVHC process.
• Excellent communication and customer service skills.
• Highly organised with ability to multitask efficiently.
• Professional, approachable and customer-focused.
• Stable work history; no more than 3 roles in 6 years preferred.
• Team player with a proactive attitude.

Responsibilities

• Welcoming customers and logging service requests.
• Scheduling service appointments, drop-offs and collections.
• Providing clear cost estimates and service recommendations.
• Keeping customers informed during repair.
• Liaising with technicians to monitor progress.
• Managing bookings via phone, online and in person.
• Building long-term relationships to drive repeat business.

Skills

Customer service

Communication

Organisation

Team player

EVHC process

Job description

Automotive Service Advisor (No Weekends)

Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.

Reading (Berkshire)

Monday to Friday

£30,000 Basic | £40,000 OTE (uncapped bonus potential)

We are currently recruiting for an experienced Service Advisor to join a franchised dealership in the Reading (Berkshire) area.

This is an excellent opportunity to represent a high-end automotive brand while delivering exceptional customer service in a professional and supportive environment.

The Role

Your Responsibilities Will Include

• Welcoming customers and managing all service and repair enquiries
• Understanding customer requirements and accurately logging vehicle concerns
• Scheduling service appointments, vehicle drop-offs, and collections
• Providing clear and transparent cost estimates and service recommendations
• Keeping customers fully informed throughout the repair process
• Liaising closely with technicians to monitor vehicle progress and ensure timely completion
• Managing bookings via online systems, telephone, and face-to-face interactions
• Building strong, long-term relationships to encourage repeat business

About You

• Minimum 2 years' recent experience as an Automotive Service Advisor
• Strong understanding of the EVHC (Electronic Vehicle Health Check) process
• Excellent communication and customer service skills
• Highly organised with the ability to manage multiple tasks efficiently
• Professional, approachable, and customer-focused
• Stable work history (no more than 3 roles within the last 6 years preferred)
• A team player with a positive and proactive attitude

What We Offer

• Competitive salary: £30,000 basic with £40,000 OTE
• Industry-leading benefits package
• Access to "Perks at Work" discount platform
• Structured training and ongoing career development programmes
• Clear progression opportunities within a premium brand network
• A stable and rewarding long-term career path

If you are passionate about delivering outstanding customer service and want to develop your career within a premium automotive environment, we would love to hear from you.

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