Service Advisor | High End Prestige Brand | 36K OTE

Hawk Hiring LTD; Brentford; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

33 days holiday (including bank/hols)

Family leave pay

Discounted car schemes

High street & gym discounts

Cycle-to-work scheme

Company pension

Volunteer day

Free secure on-site parking

Job summary

We are seeking a Service Advisor for a premier West London luxury automotive group based in Brentford. You will serve as the crucial link between discerning customers and the workshop, guiding servicing decisions and keeping clients informed at every stage.

No direct automotive experience is required; a background in customer service, retail or hospitality, plus strong organisational and rapport-building skills, is highly advantageous.

Qualifications

• No direct automotive experience required; willingness to learn and progress.
• Background in customer service, retail or hospitality is beneficial.
• Strong organizational, administrative, and attention-to-detail skills.
• Ability to build genuine rapport and communicate effectively in a fast-paced environment.

Responsibilities

• Act as the vital link between customers and workshop, informing servicing options.
• Keep customers updated at every stage and provide expert product/service advice.
• Deliver exceptional front-of-house care and ensure a positive customer experience.

Skills

Customer service

Communication

Organisational skills

Rapport building

Retail/hospitality experience

Tools

Kerridge/DMS systems

Job description

Service Advisor

Pay & Benefits

• Salary: £30,000 basic per annum + realistic £36,000 OTE (Performance Bonus Structure)
• Hours: Monday to Friday 8 - 5:30pm | Saturdays on a rota
• Perks: 33 days holiday (including bank holidays), industry-leading family leave pay, discounted car schemes, high street & gym discounts, cycle-to-work scheme, company pension, paid volunteer day, free secure on-site parking
• Training & Development: Full training provided through dedicated in-house Learning & Development teams and official manufacturer-backed courses
• Workload: Vehicle servicing consulting, workshop control liaison, customer updates, advice on products/services, and delivering exceptional front-of-house care

About Us

We are an award-winning, premier luxury automotive group operating in the West London area. Famous for representing top prestige vehicle brands across the UK, our customer service and workshop operations run with a zero-corporate-pressure culture and an 89% colleague satisfaction rate. We pride ourselves on high staff retention, modern facilities, and supporting every team member to reach their full potential.

Role Overview

Seeking a motivated Service Advisor / Automotive Customer Liaison to join our busy West London dealership team. You will act as the vital link between our luxury vehicle customers and the workshop team—informing and consulting on vehicle servicing, keeping customers updated at every stage, and giving expert advice on products and services.

Requirements

• No direct automotive experience necessary—a strong willingness to learn and progress is what matters most!
• Background in customer service, retail, or hospitality is highly beneficial.
• Strong organizational, administrative, and attention-to-detail skills.
• Ability to build genuine rapport and communicate effectively in a fast-paced environment.
• Working knowledge of Kerridge/DMS systems is advantageous, but full training is provided.

Location & Commute

• Base: Brentford (Free secure on-site parking)
• Road Links: Strategic position directly served by major West London routes (A40, A4, M4, and M25), offering quick commutes across Greater London and the Home Counties.
• Public Transport: Excellent connections via nearby London Underground and TfL Overground stations, as well as extensive local bus routes.
• Commutable From: Brentford, Chiswick, Ealing, Hounslow, Richmond, Hammersmith, and Shepherd's Bush.