Service Advisor | Top Level Main Dealer | Up To 36K

Hawk Hiring LTD; Rotherfield; Vor Ort; GBP 52.000 - 68.000; Vollzeit

Benefits dieser Stelle

33 days holiday (25 days annual leave+

Life assurance & wellbeing

Gym discounts

Employee assistance program (BEN)

Staff & family discounts on vehicles,

Recruitment referral scheme

Zusammenfassung

Hawk Hiring LTD in the United Kingdom is seeking a Service Advisor to join our front-of-house team at a premier automotive dealership in Bexhill-on-Sea. You will greet customers, manage service bookings, coordinate with the workshop, and update customers on progress, with a focus on upselling relevant products and repairs.

The role offers a base salary up to £32,000 per year plus a realistic £36,000 OTE through an uncapped bonus structure, with hours Monday to Friday 8:00–17:30 and Saturdays on

Qualifikationen

• Minimum 2 years in motor trade service advising or high-volume customer service roles.
• Strong communication and organized booking/call management.
• Ability to explain technical items simply and upsell services.
• Valid Full UK Driving Licence required.
• Smart, positive, team-first attitude.

Aufgaben

• Greet customers and manage inbound/outbound service calls.
• Coordinate with the workshop and update customers on progress.
• Book vehicles into the workshop and plan service visits.
• Upsell relevant products and repairs where appropriate.

Kenntnisse

Customer service

Communication

Rapport building

Driving licence

Team player

Jobbeschreibung

Service Advisor

Pay & Benefits

• Salary: Up to £32,000 basic per annum + realistic £36,000 OTE (uncapped bonus structure)
• Hours: Monday to Friday, 8:00 AM – 5:30 PM + Saturdays on a fair team rota (No Sunday working)
• Perks: 33 days holiday (25 days annual leave + 8 bank holidays), life assurance benefit with 24/7 wellbeing & counselling support, gym discounts, employee assistance program (BEN), generous staff & family discounts on vehicles, servicing, and parts, plus a competitive recruitment referral scheme
• Training & Development: Comprehensive manufacturer-led training pathways and continuous personal development
• Workload: Handling customer communications, booking vehicles into the workshop, liaising with technicians, updating customers on progress, and upselling relevant products & repairs

About Us

We are a premier, family-owned automotive dealership operating in the Bexhill-on-Sea area. Known for our modern facilities, zero-corporate-pressure culture, and exceptionally high staff retention, we pride ourselves on delivering top-tier customer satisfaction while providing a supportive, well-equipped, and rewarding work environment for our team.

Role Overview

Seeking a driven and enthusiastic Service Advisor / Customer Advisor to join our growing front-of-house team. You will be the face of our dealership—greeting customers, managing inbound/outbound service calls, coordinating with our technical workshop, and ensuring an exceptional experience from booking to handover.

Requirements

• Minimum 2 years of experience in motor trade service advising or high-volume customer service / advisor roles.
• Strong communication skills with an organized approach to managing bookings, telephone calls, and customer updates.
• Ability to build rapport, explain technical items simply, and comfortably offer add-on products/services.
• Valid Full UK Driving Licence (required).
• Smartly presented with a positive, team-first attitude.

Location & Commute

• Base: Bexhill-on-Sea (Free secure on-site parking)
• Road Links: Strategically situated directly off the A259, providing quick access via the A21 and A22 across East Sussex.
• Public Transport: Excellent connections via Bexhill and Collington mainline train stations alongside regular regional bus routes.
• Commutable From: Bexhill, Hastings, Eastbourne, Battle, St Leonards-on-Sea, and Pevensey.