Dealership Service Advisor

RPR National; Swindon; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Bonus up to £10k

33 days holiday

Retail discount scheme

Friends & family vehicle discounts

Extra paid day off annually

Death in Service 4x salary

Workplace pension

In-house development scheme

Employee Assistance Programme

Job summary

Reactive Recruitment are proud to be working with one of the largest dealership groups across the South of the UK. Swindon site requires experienced Service Advisors to join their team and deliver exceptional customer service in a fast-paced environment.

The role offers a starting salary of £30,000 per annum plus a potential bonus of up to £10,000 depending on products sold and customer service scores. Benefits include generous holiday, pension, and development opportunities.

Qualifications

• Very high level of customer service in face-to-face or phone-based interactions.
• Clear communication skills when dealing with customers, including unhappy ones.
• Strong multi-tasking and meticulous attention to detail.
• Solid administrative capabilities.
• Confidence to upsell additional products and services that meet customer needs.

Responsibilities

• Be the friendly face helping customers with service and repair needs, handled professionally.
• Coordinate repairs with the workshop to ensure smooth progression.
• Explain faults and repairs in clear terms and offer practical solutions.
• Keep the customer database up to date and ready for action.
• Manage computer-based jobs, purchasing and invoicing while protecting interests.
• Maintain accurate customer and vehicle service histories.
• Upsell relevant aftersales products and services when appropriate.

Skills

Customer service

Clear communication

Multi-tasking

Administration

Upselling

Job description

Dealership Service Advisor, Swindon

Reactive Recruitment are proud to be working with one of the largest dealership groups across the South of the UK. Due to continued success, their prestigious Swindon site require a number of experienced Service Advisors.

Service Advisor package:

• Excellent starting salary £30,000 per annum
• Up to £10,000 per annum bonus paid on top of the basic salary based on additional products/services upsold and customer service scores
• Working from their prestigious Swindon site - with flexible working hours - to be discussed at interview on a case by case basis
• Rewarding loyalty with up to 33 days holiday per annum
• Retail discount scheme
• Discount for friends and family on vehicles and repair
• An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events
• Death in Service benefit of 4 x salary
• Workplace pension scheme
• In-house management development scheme
• Access to an Employee Assistance Programme, including on-line GP for you and your dependants

Duties & Responsibilities:

• Supporting Customers:You'll be the friendly face that helps customers with their service and repair needs, ensuring everything is handled professionally and efficiently
• Coordinating Repairs:Work closely with our workshop team to ensure vehicles move smoothly through the repair process
• Providing Clear Solutions:If there are any faults or repairs needed, you'll explain them to customers in a way that's easy to understand and offer clear, practical solutions
• Staying Organised:Keep the customer database updated and always ready for action
• Managing the Details:Keep on top of computer-based jobs, purchasing, and invoicing while protecting the interests of both our customers and the company
• Keeping Records Spotless:Accurately maintain customer and vehicle details, including service histories
• Upselling with Care:Use your knowledge of our aftersales products and services to recommend the right options to our customers when appropriate

Experience Required:

• A very high level/standard of customer service gained in a face to face and/phone based situations
• Clear communication skills essential when dealing with customers - sometimes dissatisfied
• Great multi-tasker along with strong attention to detail
• Good standard of administration
• Confident in the ability to recommend (up-sell) additional products & services that match customers needs (great bonus paid)
• A motor background is advantageous but not essential

KEY:

Dealership Service Advisor, Service Advisor, Snr Service Advisor, Dealership Aftersales Advisor, Snr Aftersales Advisor, Aftersales Advisor, Swindon.