Service Advisor – Fast-Paced Main Dealership, £38k OTE

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd; Grays; On-site; GBP 31,000 - 32,000; Full time

Job summary

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd is representing a busy main dealership in Grays seeking a Service Advisor. The role offers a £31,000–£32,000 basic salary with £38,000 OTE plus uncapped earning potential.

Permanent, full-time position with hours: Monday to Friday 8:00am–6:00pm and 1 in 3 Saturdays 8:30am–12:30pm. The department handles around 20–22 customers daily, in a fast-paced Aftersales environment.

Qualifications

• Previous Service Advisor experience within a main dealership is essential.
• Experience working within a busy Aftersales environment.
• Strong customer service and communication skills.
• Excellent organisation and attention to detail.
• Confident discussing technical information and additional repair work with customers.
• Kerridge RTC experience is preferred.
• ServiceDoc experience is advantageous.

Responsibilities

• Welcoming customers and providing a professional and efficient service.
• Booking vehicles into the workshop and accurately recording customer requirements.
• Managing customer expectations throughout the service and repair process.
• Liaising closely with Technicians and Workshop Control.
• Providing customers with regular updates on the progress of their vehicle.
• Identifying additional work and discussing repair requirements with customers.
• Preparing and explaining invoices to customers.
• Maximising customer satisfaction and encouraging repeat business.
• Ensuring all relevant systems and customer records are kept accurately updated.

Skills

Service Advisor experience

Customer service

Communication skills

Organisational skills

Discuss technical info with customers

Tools

Kerridge RTC

ServiceDoc

Job description

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd is representing a busy main dealership in Grays seeking a Service Advisor. The role offers a £31,000–£32,000 basic salary with £38,000 OTE plus uncapped earning potential.

Permanent, full-time position with hours: Monday to Friday 8:00am–6:00pm and 1 in 3 Saturdays 8:30am–12:30pm. The department handles around 20–22 customers daily, in a fast-paced Aftersales environment.