Service Advisor – £42k OTE in Busy Auto Dealership

Pembrook Resourcing; Epsom; Presencial; GBP 30 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Basic salary £30k-£34k

OTE £42k

Mon-Fri 8:00-18:00

1 in 3 Saturday mornings

Established dealership environment

Excellent earning potential

Career development in automotive

Resumo da oferta

Pembrook Resourcing in Epsom is recruiting an experienced Service Advisor for a busy automotive dealership. You will be the vital link between customers and the workshop, handling bookings, enquiries and estimates to keep operations running smoothly.

The role offers a strong basic salary of £30,000–£34,000 with realistic earnings up to £42,000 OTE, and a Monday–Friday, 8:00am–6:00pm schedule, plus 1 in 3 Saturday mornings.

Qualificações

• Previous Service Advisor / Aftersales experience.
• Strong customer service and communication skills.
• Good understanding of workshop processes.
• Able to work under pressure in a fast-paced environment.

Responsabilidades

• Booking vehicles into the workshop.
• Taking ownership of customer enquiries and requirements.
• Preparing accurate job cards and estimates.
• Liaising closely with Technicians and the Workshop.
• Keeping customers updated throughout the repair process.
• Upselling additional work where appropriate.
• Managing customer expectations and resolving issues professionally.
• Maintaining high levels of customer satisfaction.
• Ensuring vehicles are ready for collection on time.
• Working towards departmental targets and KPIs.

Conhecimentos

Customer service

Communication skills

Organisation

Work under pressure

Professional approach

Understanding of workshop processes

Automotive passion

Descrição da oferta de emprego

Pembrook Resourcing in Epsom is recruiting an experienced Service Advisor for a busy automotive dealership. You will be the vital link between customers and the workshop, handling bookings, enquiries and estimates to keep operations running smoothly.

The role offers a strong basic salary of £30,000–£34,000 with realistic earnings up to £42,000 OTE, and a Monday–Friday, 8:00am–6:00pm schedule, plus 1 in 3 Saturday mornings.