Service Advisor: Elevate Customer Experience & Upsell

Group 1 Automotive; Leicester Forest East; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Annual leave 33 days

Retail discounts

Car discounts and servicing offers

Company pension

Family-friendly policies

Cycle-to-work

Wellbeing support

Healthcare access 24/7

Volunteer day

Share purchase plan

Referral rewards

Training & development

Life assurance

Flexible working

Job summary

Group 1 Automotive in Leicester is seeking a Service Advisor to be the main contact for customers while their vehicle is in the workshop. You will warmly welcome customers, keep them informed on progress, and develop product knowledge through manufacturer-led training.

You'll promote additional services and repairs, schedule appointments, and maintain accurate customer records. The role offers 33 days leave, a pension, healthcare, and training opportunities within a large automotive group.

Qualifications

• Excellent communication and customer service skills.
• Able to identify customer needs and upsell.
• Excellent time management under pressure.
• Must hold a valid UK driving licence.

Responsibilities

• Warmly welcome and engage customers in a friendly and professional manner throughout the day
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
• Schedule vehicles for appointments in the workshop efficiently and accurately
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
• Maintain precise and up-to-date customer records within our systems for effective service management

Skills

Communication skills

Customer service

Upselling

Time management

Target driven

UK driving licence

Job description

Group 1 Automotive in Leicester is seeking a Service Advisor to be the main contact for customers while their vehicle is in the workshop. You will warmly welcome customers, keep them informed on progress, and develop product knowledge through manufacturer-led training.

You'll promote additional services and repairs, schedule appointments, and maintain accurate customer records. The role offers 33 days leave, a pension, healthcare, and training opportunities within a large automotive group.