Service Advisor: Customer Care & Upsell

Lithia; Banbury; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

33 days annual leave

Birthday day off

Family leave policy

Cycle to work

Discounts on car purchases

Salary Sacrifice car

Volunteer day

Career growth training

Job summary

Evans Halshaw MG in Banbury is seeking a Service Advisor to be the trusted link between customers and the workshop. You will drive customer care, guide service journeys and help maximise revenue through health checks, service plans and aftercare products.

You’ll work in a fast-paced environment, building trust with customers while collaborating with technicians to ensure timely, transparent service experiences.

Qualifications

• Dedicated to providing an incredible service and prioritising customer satisfaction.
• Able to meet KPIs and deadlines in a fast-paced environment.
• Digitally competent with basic software and dealership IT platforms.
• Meticulously organised with strong scheduling abilities.

Responsibilities

• Act as the key point of contact for service customers from check-in to post-visit follow-up.
• Promote and upsell service plans, health checks and maintenance recommendations.
• Coordinate with workshop staff to ensure timely repairs and updates to customers.

Skills

Customer service

Sales mindset

Communication skills

MS Office

Tools

Microsoft Office

Job description

Evans Halshaw MG in Banbury is seeking a Service Advisor to be the trusted link between customers and the workshop. You will drive customer care, guide service journeys and help maximise revenue through health checks, service plans and aftercare products.

You’ll work in a fast-paced environment, building trust with customers while collaborating with technicians to ensure timely, transparent service experiences.