Service Advisor — Car Care & Customer Experience

Ford; Guildford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Annual leave 33 days

Retail discounts

Car discounts

Pension scheme

Family-friendly policies

Cycle-to-work

Wellbeing support

Healthcare access

Volunteer day

Share purchase plan

Refer a friend

Training & development

Life assurance

Flexible working

Job summary

Group 1 Automotive's Ford Guildford is seeking a Service Advisor to be the main contact for customers while their vehicle is in for maintenance. You will build trust, inform customers of progress, and support sales of additional services.

You’ll develop product knowledge through manufacturer training, promote services, and manage workshop scheduling. The role offers a strong benefits package and clear progression within the automotive group.

Qualifications

• Excellent communication with customers and colleagues.
• Demonstrated experience in delivering exceptional customer service.
• Skilled at identifying customer needs and opportunities for upselling.
• Excellent time management skills and the ability to work under pressure.
• Previous experience in a target driven role, demonstrating the ability to meet goals.
• Must hold a valid UK driving licence.

Responsibilities

• Warmly welcome and engage customers in a friendly and professional manner throughout the day.
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust.
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training.
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue.
• Schedule vehicles for appointments in the workshop efficiently and accurately.
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions.
• Maintain precise and up-to-date customer records within our systems for effective service management.

Skills

Excellent communication

Customer service experience

Upselling opportunities

Time management

Target-driven

Valid UK driving licence

Job description

Group 1 Automotive's Ford Guildford is seeking a Service Advisor to be the main contact for customers while their vehicle is in for maintenance. You will build trust, inform customers of progress, and support sales of additional services.

You’ll develop product knowledge through manufacturer training, promote services, and manage workshop scheduling. The role offers a strong benefits package and clear progression within the automotive group.