Service Advisor - Elevate Customer Experience (Flexible)

Group 1 Automotive; Peterborough; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

33 days annual leave

Retail discounts

Car discounts on new and used cars

Servicing offers

Company pension scheme

Family-friendly policies

Cycle-to-work

24/7 access to healthcare

Volunteer day

Share purchase plan

Referral bonuses

Training and development opportunities

Life assurance

Flexible working options

Job summary

Group 1 Automotive is seeking a Service Advisor at Volkswagen Peterborough to be the main point of contact for customers while their vehicle is in the workshop. You will warmly welcome customers, update them on progress, and promote additional services based on technician recommendations.

You'll join a large automotive group with 114 UK dealerships and 21 brands, offering great benefits, pension, and flexible working options. If you value customer care and teamwork, apply now.

Qualifications

• Excellent communication with customers and colleagues.
• Proven track record in delivering high-quality customer service.
• Ability to identify customer needs and upsell additional services.
• Strong time management and ability to work under pressure.
• Experience in target-driven roles and meeting goals.
• Must hold a valid UK driving licence.

Responsibilities

• Warmly welcome and engage customers in a friendly and professional manner.
• Keep customers informed on vehicle repair progress with transparency.
• Develop product knowledge through manufacturer-led training.
• Promote additional services and repairs based on technician recommendations.
• Schedule workshop appointments accurately and efficiently.
• Make pre-appointment calls to confirm bookings and answer questions.
• Maintain up-to-date customer records in systems.

Skills

Excellent communication

Customer service

Upselling

Time management

Target driven

UK driving licence

Job description

Group 1 Automotive is seeking a Service Advisor at Volkswagen Peterborough to be the main point of contact for customers while their vehicle is in the workshop. You will warmly welcome customers, update them on progress, and promote additional services based on technician recommendations.

You'll join a large automotive group with 114 UK dealerships and 21 brands, offering great benefits, pension, and flexible working options. If you value customer care and teamwork, apply now.