Service Advisor

Citygate Automotive Limited; Watford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

In-house training academy

EV Training levels 1-4

Pension

Life assurance

Wellbeing portal

Cycle to work

Job summary

Citygate Automotive Limited in Watford is seeking a Service Advisor to act as the vital link between our technicians and customers. No automotive experience is required, just a passion for excellent service, proactive work style and a willingness for varied days.

You will manage appointments, advise on repairs, and maintain open, proactive communication with customers throughout their vehicle’s time with us.

Qualifications

• An ability to provide tailored customer service and upselling to a wide range of customers.
• Comfortable working to deadlines and managing customer expectations with regular communication and updates.
• Happy to manage your own workload and customer base.

Responsibilities

• Arrange and book customers' vehicle servicing appointments via telephone and email.
• Provide best advice on report repairs or additional service; be the point of contact during the vehicle's workshop stay.
• Provide updates and consultatively advise on repair work being carried out or needed.
• Create customer invoices and reschedule appointments for future maintenance or servicing.

Skills

Customer service

Upselling

Communication

Deadline management

Workload management

Job description

Permanent

About Us

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.

Why Citygate

Citygate is founded on a simple vision: “to grow a business we are proud of through a commitment to excellence”. As a privately owned and entrepreneurial business, we're welcoming, inclusive, have a great team ethic and have worked hard to create a positive working environment that we can all be proud of.

We have committed plans for the future and we need motivated, focused and skilled teams to help us achieve this. That's why every Citygate employee has access to our award-winning learning programme, whether that's operated from our purpose-built Citygate Academy facility or through working with our brand partners.

The inventive automotive industry has always been popular with the innovators and creators. But now, more than ever, it's the perfect career space for those looking to stand at the forefront of change – specifically, the transition to Electric Vehicles.

Role overview

As a Service Advisor you will play a vital role within the retailer as being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive experience just a passion for providing great customer service, an ability to work in a proactive manner and a desire for no two working days to ever be the same!

Key responsibilities

As a Service Advisor your key responsibilities will be:

• Arranging and booking your customers vehicle servicing appointments via telephone and email.
• Provide best advice on any report repairs or additional service required, be able to sell with belief and become their point of contact for the duration of their vehicle being within our Workshop.
• Be able to provide updates and consultatively advise on repair work being or needing to be carried out.
• Create customer invoices and run through the work that has been carried out on their vehicle. Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing.

About You

If you already come from an Automotive Service Advisory background that is fantastic, however, if you do not and you are looking to start your career with us, to be considered for the role we will need to possess the below skillset:

• An ability to provide tailored customer service and upselling to a wide range of customers.
• Comfortable working to deadlines and managing customer expectations with regular communication and updates.
• Happy to manage your own workload and customer base

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Access to The Volkswagen National Learning Centre for specific roles
• Internal career progression opportunities across our various brands and locations
• Electric Vehicle (EV) Training levels 1- 4 depending on role
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme