Service Advisor | Elevate Customer Experience in Aftersales

Vindis Group Ltd.; Peterborough; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Employee Car Scheme

Paid Birthday Leave

Family Friendly policies

Sick Pay

24/7 Employee Assistance Programme

Life Assurance

Employee discounts on parts and afters

Referral bonus

Training resources and development

Bonus scheme

Job summary

Vindis Group Ltd. operates Peterborough Audi and is seeking a customer-oriented Service Advisor to join its Aftersales Team. The role focuses on delivering excellent customer service, promoting services and products, and maintaining accurate service records.

You will work within a well-established organisation that values professionalism, accountability and collaboration, with opportunities for training and career development.

Qualifications

• Experience in a customer-facing role and a track record of achieving individual and team targets.
• Strong communication and interpersonal skills for building relationships with customers.
• Ability to manage multiple tasks with attention to detail and deadlines.
• Brand accreditation and knowledge of automotive service processes is advantageous.

Responsibilities

• Champion a culture of customer service excellence within the Aftersales Team.
• Deliver the Service Core Process in line with training and expectations.
• Maximise opportunities to promote relevant products and services to customers.
• Maintain electronic service records accurately and with attention to detail.
• Collaborate with the workshop to ensure timely information flow from front-of-house.
• Contribute to a quality culture focused on first-time fixes and on-time vehicle readiness.

Skills

Excellent communication

Relationship building

Organisational skills

Customer-facing experience

Full UK driving licence

Job description

Vindis Group Ltd. operates Peterborough Audi and is seeking a customer-oriented Service Advisor to join its Aftersales Team. The role focuses on delivering excellent customer service, promoting services and products, and maintaining accurate service records.

You will work within a well-established organisation that values professionalism, accountability and collaboration, with opportunities for training and career development.