Automotive Service Advisor: Elevate Customer Experience

JCT600 Ltd; Cleckheaton; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Life assurance

Pension

Enhanced sickness cover

Colleague car purchase scheme

Servicing discounts

Cycle-to-work

Discounted gym schemes

Referral scheme

Training & development

Annual leave

Job summary

JCT600 Ltd, Cleckheaton, is seeking a Service Advisor to be the trusted contact for customers throughout their vehicle servicing journey. You will coordinate between customers and the workshop team to ensure clear communication and a smooth service experience.

The role focuses on building long-lasting customer relationships, managing expectations, and delivering excellent service at every step. A customer-focused mindset and strong organisational skills are essential.

Qualifications

• Previous experience in a Service Advisor or automotive customer support role (preferable).
• Strong communication and organisational skills.
• Ability to multitask and manage workload efficiently in a busy environment.

Responsibilities

• Scheduling and managing vehicle service appointments and repairs.
• Advising customers on necessary maintenance and repair work clearly and accurately.
• Coordinating with workshop technicians to monitor job progress and completion.
• Ensuring all service documentation and systems are up to date and compliant.

Skills

Service Advisor experience

Automotive customer support

Communication skills

Organisational skills

Job description

JCT600 Ltd, Cleckheaton, is seeking a Service Advisor to be the trusted contact for customers throughout their vehicle servicing journey. You will coordinate between customers and the workshop team to ensure clear communication and a smooth service experience.

The role focuses on building long-lasting customer relationships, managing expectations, and delivering excellent service at every step. A customer-focused mindset and strong organisational skills are essential.