Service Advisor – Exceptional Customer Care (Flexible)

Inchcape Group; Macclesfield; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

33 days annual leave

Exclusive retail discounts

Car discounts and servicing offers

Company pension scheme

Flexible working options

Wellbeing support

24/7 healthcare access

Volunteer day

Share purchase plan

Refer a friend bonus

Training and development opportunities

Life assurance

Job summary

Group 1 Automotive's Audi Macclesfield service team is seeking a proactive Service Advisor. You will be the main point of contact for customers while their vehicle is in for maintenance and repair, delivering friendly, transparent communication and a trusted experience.

You’ll develop product knowledge through manufacturer-led training, promote additional services where appropriate, and schedule workshops efficiently while maintaining accurate customer records. A UK driving licence is required.

Qualifications

• Excellent communication skills, with the ability to engage effectively with customers and colleagues.
• Demonstrated experience in delivering exceptional customer service.
• Skilled at identifying customer needs and opportunities for upselling.
• Excellent time management skills and the ability to work under pressure.
• Previous experience in a target driven role, demonstrating the ability to meet goals.
• Must hold a valid UK driving licence.

Responsibilities

• Warmly welcome and engage customers in a friendly and professional manner throughout the day
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
• Schedule vehicles for appointments in the workshop efficiently and accurately
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
• Maintain precise and up-to-date customer records within our systems for effective service management

Skills

Excellent communication

Customer service experience

Upselling

Time management

Target driven

UK driving licence

Job description

Group 1 Automotive's Audi Macclesfield service team is seeking a proactive Service Advisor. You will be the main point of contact for customers while their vehicle is in for maintenance and repair, delivering friendly, transparent communication and a trusted experience.

You’ll develop product knowledge through manufacturer-led training, promote additional services where appropriate, and schedule workshops efficiently while maintaining accurate customer records. A UK driving licence is required.