Service Advisor | Customer-Focused Auto Service Desk

Lloyd Ltd Carlisle; Carlisle; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive basic salary

29 days annual leave, increasing with service

Company pension scheme

Staff discount

Wellness services, including 24/7 GP access

Ongoing training opportunities

Job summary

A leading service company in Carlisle is seeking a proactive Service Advisor to join their team. The role involves acting as the first point of contact for customers, managing service bookings, and ensuring communication between customers and technical staff. Ideal candidates will have strong administration skills, be confident communicators, and work well under pressure. The position offers a competitive salary, opportunities for overtime, and extensive benefits including leave and wellness services.

Qualifications

• Experience in a similar role or strong administration/customer service experience.
• Confident communicator with great organisational skills.
• Ability to handle pressure and manage deadlines.
• Comfortable using internal systems.

Responsibilities

• Be the first point of contact for customers in person and over the phone.
• Manage service, repair and vehicle bookings.
• Act as a communication bridge between the Service Manager, Technicians and customers.
• Promote additional service work and repairs where appropriate.
• Handle service paperwork accurately.
• Work closely with the team to ensure smooth operations.

Skills

Strong administration/customer service skills

Confident communication

Organisational skills

Team player

IT literacy

Job description

A leading service company in Carlisle is seeking a proactive Service Advisor to join their team. The role involves acting as the first point of contact for customers, managing service bookings, and ensuring communication between customers and technical staff. Ideal candidates will have strong administration skills, be confident communicators, and work well under pressure. The position offers a competitive salary, opportunities for overtime, and extensive benefits including leave and wellness services.