Vehicle Service Advisor: Scheduling & Customer Care

JCT600 Ltd; Harrogate; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Annual leave 34 days

Family leave

Training & development

Cycle-to-work & gym discounts

Job summary

JCT600 Ltd in Harrogate is seeking a Service Advisor to be the key contact for customers across their vehicle servicing journey, ensuring clear communication and smooth coordination with the workshop team.

You will schedule appointments, advise on maintenance, monitor progress with technicians, and help maintain up-to-date service records. We offer generous annual leave, family support, and ongoing training.

Qualifications

• Previous experience in a Service Advisor or automotive customer support role.
• Strong communication and organisational skills.
• Ability to multitask and manage workload efficiently in a busy environment.

Responsibilities

• Scheduling and managing vehicle service appointments and repairs.
• Advising customers on necessary maintenance and repair work clearly and accurately.
• Coordinating with workshop technicians to monitor job progress and completion.
• Ensuring all service documentation and systems are up to date and compliant.

Skills

Communication

Organisational skills

Multitasking

Job description

JCT600 Ltd in Harrogate is seeking a Service Advisor to be the key contact for customers across their vehicle servicing journey, ensuring clear communication and smooth coordination with the workshop team.

You will schedule appointments, advise on maintenance, monitor progress with technicians, and help maintain up-to-date service records. We offer generous annual leave, family support, and ongoing training.