Client-Focused Auto Service Advisor

Volvo Car UK; Grantham; On-site; GBP 27,135 - 33,166; Full time

Benefits offered by this job

25 days' annual leave + bank holidays

Life assurance & pension scheme

Discounts on car servicing and purchases

Access to exclusive perks

Job summary

A leading automotive group in Grantham is seeking a friendly Service Advisor to provide exceptional customer service. In this full-time role, you will act as a critical link between customers and the workshop, ensuring their needs are met. Ideal candidates will have customer service experience, good organisational skills, and effective communication abilities. This position offers competitive pay, performance bonuses, and opportunities for career advancement.

Qualifications

• Customer service experience with a focus on delivering a positive customer experience.
• Organised, detail-oriented, and able to manage own workload and customer base.
• Excellent communication skills and proficiency with relevant systems.

Responsibilities

• Act as the link between customers and the workshop, ensuring a seamless service.
• Welcome customers, keep them informed, and manage follow-ups.
• Complete admin tasks efficiently and support customers with future vehicle needs.

Skills

Customer service experience

Organisational skills

Excellent communication

Job description

A leading automotive group in Grantham is seeking a friendly Service Advisor to provide exceptional customer service. In this full-time role, you will act as a critical link between customers and the workshop, ensuring their needs are met. Ideal candidates will have customer service experience, good organisational skills, and effective communication abilities. This position offers competitive pay, performance bonuses, and opportunities for career advancement.