Automotive Service Advisor – MOT Booking & Customer Care

Lookers Motor Group Limited; Glasgow; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Competitive salaries

Generous annual leave

Enhanced family leave

Discounted technology purchases

Eye care vouchers

24/7 access to GP services

Dental insurance

Critical illness cover

Flexible life assurance options

Discounted gym memberships

Travel insurance

Exclusive retail and lifestyle discounts

Job summary

A renowned automotive service provider in Glasgow is seeking a Service Advisor to join their supportive Aftersales team. This role involves booking services, advising on warranty coverage, and ensuring top-notch customer interactions. Ideal candidates should possess strong communication skills and a passion for delivering excellent service. Previous experience in the automotive industry and familiarity with Kerridge/ADP systems would be advantageous. Competitive salary and a range of benefits offered.

Qualifications

• Ability to manage high volume of customers and queries.
• Passion for customer service and cars.
• Experience in a similar role is preferable.

Responsibilities

• Booking MOTs, services, and advising customers.
• Liaising with Aftersales department for scheduling.
• Maintaining accurate customer records.

Skills

Excellent communication skills

Customer service orientation

Ability to build rapport

Previous experience in automotive industry

Adaptability to technology (Kerridge/ADP)

Job description

A renowned automotive service provider in Glasgow is seeking a Service Advisor to join their supportive Aftersales team. This role involves booking services, advising on warranty coverage, and ensuring top-notch customer interactions. Ideal candidates should possess strong communication skills and a passion for delivering excellent service. Previous experience in the automotive industry and familiarity with Kerridge/ADP systems would be advantageous. Competitive salary and a range of benefits offered.