Service Advisor - Chichester

Lakaz Maurice; Chichester; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Lakaz Maurice is seeking a Service Advisor in Chichester to join an established main dealership.

You will work for an experienced Aftersales team, providing both face-to-face and phone support, with strong opportunities to upsell and grow bonuses.

Qualifications

• Experience in motor trade customer service is essential.
• Face-to-face and telephone customer service experience required.

Responsibilities

• Meet and greet customers and clarify service/MOT/repair requirements.
• Manage customers with regular contact and personalised service.
• Upsell products and service plans and record sales activity.
• Raise invoices for work and meet collection deadlines.

Skills

Customer service

Face-to-face service

Telephone support

Upselling

Invoice processing

Tools

CRM

Invoicing software

Job description

The Role:

We currently have the pleasure of aiding one of our largest clients in their search for an experienced Service Advisor to join an established main car dealership based in Chichester. This is a chance to be part of an experienced team reporting into the Aftersales Manager at a successful site.

With superb bonus potential on offer and a site ‘well-known’ for its reliability, this is a prime opportunity.

Responsibilities & Requirements:

Current or recent motor trade customer service experience or alike is key

Face-to-face & telephone customer service experience essential

To meet & greet your customers & clarify their service, MOT and/or repair requirements

To manage your customers effectively throughout the day, maintaining regular contact and offer excellent, personalised levels of service

To up-sell products & service plans, handle objections and record sales activity

To raise invoices for work done & meet the customers' time deadlines for collection of their vehicles

Package:

Basic Salary £22,500 - £26,000 (experience dependent)

+ Great Bonus OTE £30,000 per annum

Monday to Friday - 8:30am – 5:30pm

Saturdays (1-3 or 1-4) 8:30am – 12:30pm