Service Advisor: Car Care & Upsell Specialist

Jago Consultants; Cardiff; On-site; GBP 23,000 - 28,000; Full time

Job summary

Jago Consultants is seeking an experienced Service Advisor for a franchised car dealership in the UK. You will deliver high levels of customer care, build rapport and drive CSI results while confidently promoting vehicle services and accessories.

Key duties include explaining service/repair options, estimating costs, preparing invoices, updating records and ensuring timely collection. Requirements: at least 2 years in service advisory, full driving licence and excellent communication skills.

Qualifications

• Minimum 2 years’ experience as Service Advisor.
• Full driving licence.
• Excellent communication skills.

Responsibilities

• Ensuring customers are aware of service and repair work required in a professional manner.
• Advise on estimated costs of repairs and work to be undertaken.
• Sell additional products as appropriate to customers’ needs.
• Advise on timescales and collection arrangements.
• Produce job cards on in-house computer system.
• Update customer and vehicle records.
• Document all warranty work in accordance with manufacturer policy.
• Preparation and completion of invoices.

Skills

Customer service

Communication skills

Driving licence

Job description

Jago Consultants is seeking an experienced Service Advisor for a franchised car dealership in the UK. You will deliver high levels of customer care, build rapport and drive CSI results while confidently promoting vehicle services and accessories.

Key duties include explaining service/repair options, estimating costs, preparing invoices, updating records and ensuring timely collection. Requirements: at least 2 years in service advisory, full driving licence and excellent communication skills.