Service Advisor: Customer‑Centric Auto Care & Upsell

Jago Consultants; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 26,000; Full time

Job summary

Jago Consultants' Peterborough dealership is seeking a motivated Service Advisor to join a warm, friendly team and deliver world-class customer service.

You will book vehicles, liaise with the workshop, update customers, upsell where appropriate, and maintain accurate records. A full driving licence and strong communication are essential. Working hours are Mon-Fri 8am-6pm with occasional Saturdays.

Qualifications

• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving licence.

Responsibilities

• Meeting and greeting customers in a friendly and courteous manner.
• Booking vehicles into the technical workshop.
• Liaising with the workshop to track progress and meet promised times.
• Providing exceptional customer service, updating customers during repairs, and handing back vehicles.
• Maintaining product knowledge and completing manufacturer training.
• Upselling where appropriate.
• Maintaining housekeeping and orderly administration.

Skills

Deadline oriented

Teamwork

Communication skills

Driving licence

Job description

Jago Consultants' Peterborough dealership is seeking a motivated Service Advisor to join a warm, friendly team and deliver world-class customer service.

You will book vehicles, liaise with the workshop, update customers, upsell where appropriate, and maintain accurate records. A full driving licence and strong communication are essential. Working hours are Mon-Fri 8am-6pm with occasional Saturdays.