Service Advisor — Customer Care & Workshop Liaison

Sytner Group; Warwick-on-Eden; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Enhanced Holiday Entitlement – 33 days

Maternity, Paternity and Adoption Pay

Career Development

Long Service recognition every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / family

Zusammenfassung

Sytner Warwick is seeking a motivated Service Advisor to join our team. You will be the vital link between customers and the workshop, informing and consulting on servicing and keeping customers updated at every stage.

You will liaise with technicians to ensure timely vehicle readiness and offer guidance on our products and services. This role values customer care and relationship building, and involvement in a busy environment.

Qualifikationen

• Training provided through in-house Learning & Development team and manufacturer courses.
• Ideally, excellent organisational and administrative skills with good attention to detail.
• A strong customer service background would be beneficial in a busy environment.
• Working knowledge of Kerridge would be advantageous, but not essential.

Aufgaben

• Inform and consult on vehicle servicing and act as the link between customers and the workshop.
• Liaise with technicians/workshop control about vehicle statuses and ensure vehicles are ready on time.
• Provide the best advice on products and services to customers and build rapport.

Kenntnisse

Customer service

Organisational skills

Administrative skills

Tools

Kerridge

Jobbeschreibung

Sytner Warwick is seeking a motivated Service Advisor to join our team. You will be the vital link between customers and the workshop, informing and consulting on servicing and keeping customers updated at every stage.

You will liaise with technicians to ensure timely vehicle readiness and offer guidance on our products and services. This role values customer care and relationship building, and involvement in a busy environment.