Premium Service Advisor: Customer Care & Workshop Liaison

Sytner Group; Warwick; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days holiday inc. bank holidays

Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 sc

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary /社区 work

Job summary

Sytner Warwick is seeking a motivated Service Advisor to join our team. You will be the vital link between customers and the workshop, advising on servicing needs and keeping customers informed at every stage while coordinating with technicians to ensure vehicle readiness.

We value a strong customer service background, organisational excellence and the ability to learn quickly through our in-house Learning & Development team and manufacturer courses.

Qualifications

• Willingness to learn and progress is valued.
• Excellent organisational and administrative skills with attention to detail.
• A strong customer service background is beneficial in a busy workshop environment.

Responsibilities

• Act as the vital link between customers and the workshop, informing on servicing and statuses.
• Keep customers updated at every stage and answer queries.
• Liaise with technicians/workshop control to ensure timely vehicle readiness.
• Advise customers on products and services to meet their needs.
• Flexible patterns including weekend work to provide high levels of service.

Skills

Customer service

Organisational skills

Attention to detail

Willingness to learn

Tools

Kerridge

Job description

Sytner Warwick is seeking a motivated Service Advisor to join our team. You will be the vital link between customers and the workshop, advising on servicing needs and keeping customers informed at every stage while coordinating with technicians to ensure vehicle readiness.

We value a strong customer service background, organisational excellence and the ability to learn quickly through our in-house Learning & Development team and manufacturer courses.