Service Advisor — Auto Care & Customer Champion

JLR; Sheffield; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

33 days holiday

Maternity/Paternity/adoption pay

Discounted Car Schemes

High Street Discounts

Gym discounts

Cycle to work

Volunteer day

Job summary

Sytner Land Rover Sheffield is seeking a Service Advisor to deliver outstanding customer care and act as the link between customers and the workshop. You will inform and consult on servicing, keep customers updated, and liaise with Technicians to ensure timely vehicle readiness.

The role demands strong communication and a high level of customer service in a busy environment. The position involves weekend shifts and extensive interaction with customers, aiming to identify needs and provide

Qualifications

• Experience as a busy Service Advisor within the motor trade.
• Ability to communicate clearly with customers and workshop.
• Strong organisational and administrative skills.

Responsibilities

• Explain vehicle servicing options and keep customers updated throughout.
• Liaise with Technicians/Workshop Control about vehicle statuses.
• Provide product/service advice to customers and secure satisfaction.
• Work flexible patterns including weekends.

Skills

Customer Service

Communication

Organisational Skills

Tools

Kerridge

Job description

Sytner Land Rover Sheffield is seeking a Service Advisor to deliver outstanding customer care and act as the link between customers and the workshop. You will inform and consult on servicing, keep customers updated, and liaise with Technicians to ensure timely vehicle readiness.

The role demands strong communication and a high level of customer service in a busy environment. The position involves weekend shifts and extensive interaction with customers, aiming to identify needs and provide