Service Advisor - Customer Care & Upsell, Flexible Hours

Group 1 Automotive, Inc.; Reading; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave incl. bank hols

Exclusive retail discounts

Great car discounts + servicing offers

Company pension scheme

Cycle-to-work scheme

Wellbeing support & healthcare access

Volunteer day & share purchase plan

Job summary

Group 1 Automotive is seeking a Service Advisor for BMW Reading. You will be the main contact for customers while their vehicle is in for maintenance and repair, ensuring trust and clear communication throughout the process.

You will build product knowledge, promote additional services and schedule appointments efficiently. A strong focus on customer experience and revenue growth is essential.

Qualifications

• Excellent communication and interpersonal skills.
• Proven experience delivering outstanding customer service.
• Ability to identify upsell opportunities for vehicle services.
• Strong time management and ability to work under pressure.
• Experience in a target-driven environment.
• Must hold a valid UK driving licence.

Responsibilities

• Greet customers warmly and act as main point of contact throughout the service journey.
• Keep customers informed about progress of repairs with transparency.
• Develop product knowledge through manufacturer-led training to advise customers.
• Promote additional services based on technician recommendations to maintain vehicle health and revenue.
• Schedule vehicle appointments accurately and contact customers pre-visit to confirm details.
• Maintain accurate customer records in the system.

Skills

Communication

Customer service

Upselling

Time management

Target driven

UK driving licence

Job description

Group 1 Automotive is seeking a Service Advisor for BMW Reading. You will be the main contact for customers while their vehicle is in for maintenance and repair, ensuring trust and clear communication throughout the process.

You will build product knowledge, promote additional services and schedule appointments efficiently. A strong focus on customer experience and revenue growth is essential.