Auto Service Advisor – Customer Experience & Growth

Dick Lovett; West of England; On-site; GBP 21,000 - 29,000; Full time

Job summary

Dick Lovett BMW Bristol is seeking an experienced Service Advisor to deliver top-tier customer service in servicing and repairs. You will book services, process repair orders and clearly communicate any required work to customers.

Join our official manufacturer environment with full training and a focus on teamwork with the Workshop. A strong knowledge of Kerridge and Microsoft Office helps you coordinate tasks and keep customers informed.

Qualifications

• Minimum two years experience in a service department in a franchised dealership.
• Full clean UK driving license.
• Knowledge of Microsoft Office and Excel.
• Familiarity with Kerridge warranty procedures advantageous.

Responsibilities

• Deliver a great experience for our customers in servicing and repairs.
• Booking services
• Completing repair orders
• Communicating any required repairs to our customers
• Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales

Tools

Microsoft Office

Excel

Kerridge

Job description

Dick Lovett BMW Bristol is seeking an experienced Service Advisor to deliver top-tier customer service in servicing and repairs. You will book services, process repair orders and clearly communicate any required work to customers.

Join our official manufacturer environment with full training and a focus on teamwork with the Workshop. A strong knowledge of Kerridge and Microsoft Office helps you coordinate tasks and keep customers informed.