Premium Car Service Advisor - Customer Care & Workshop Liaison

Confidential; Oldbury; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Holiday entitlement

Maternity pay

Career development

Car schemes

High street discounts

Gym discounts

Cycle to work

Volunteer day

Job summary

Sytner BMW Oldbury is seeking a proactive Service Advisor to deliver outstanding customer care and act as the vital link between customers and the workshop. You will handle servicing discussions, update customers at every stage, and liaise with technicians to confirm vehicle statuses and timely readiness.

Even if you have no prior experience, training is provided. A strong customer service background helps; Kerridge knowledge is useful but not essential.

Qualifications

• Strong customer service background is beneficial.
• Excellent organisation and administrative skills are important.
• Good attention to detail and communication skills.

Responsibilities

• Provide outstanding customer care and be the link between customers and the workshop.
• Inform and consult on vehicle servicing and keep customers updated at every stage.
• Liaise with technicians/workshop control about vehicle statuses and ensure timely readiness of vehicles.
• Advise customers on products and services to meet their needs.
• Build rapport and identify what customers want and need.
• Be prepared for weekend patterns to support service levels.

Skills

Customer service

Communication

Organisation

Attention to detail

Problem solving

Tools

Kerridge

Job description

Sytner BMW Oldbury is seeking a proactive Service Advisor to deliver outstanding customer care and act as the vital link between customers and the workshop. You will handle servicing discussions, update customers at every stage, and liaise with technicians to confirm vehicle statuses and timely readiness.

Even if you have no prior experience, training is provided. A strong customer service background helps; Kerridge knowledge is useful but not essential.