Premium Auto Service Advisor — Customer Care & Workshop

Sytner Group; Oldbury; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement

Maternity/Paternity/Adoption Pay

Career Development

Recognition of Long Service

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work

Volunteer day

Job summary

Sytner BMW Oldbury is seeking a proactive Service Advisor to provide outstanding customer care and act as the vital link between customers and the workshop. You will inform and consult on vehicle servicing, update customers at every stage, and liaise with technicians to ensure timely completion of work.

This is a role where customer care comes first; you will build rapport, identify customer needs, and offer best-in-class advice on our products and services.

Qualifications

• No prior experience required; willingness to learn and progress.
• In-house Learning & Development and BMW courses support your career.
• Organisational and administrative skills valued.

Responsibilities

• Serve as the link between customers and workshop, updating on service status.
• Advise customers on products and services.
• Collaborate with technicians to ensure on-time vehicle readiness.
• Deliver high levels of customer satisfaction in a busy environment.

Skills

Customer service

Communication

Organisational skills

Willingness to learn

Tools

Kerridge

Job description

Sytner BMW Oldbury is seeking a proactive Service Advisor to provide outstanding customer care and act as the vital link between customers and the workshop. You will inform and consult on vehicle servicing, update customers at every stage, and liaise with technicians to ensure timely completion of work.

This is a role where customer care comes first; you will build rapport, identify customer needs, and offer best-in-class advice on our products and services.