Service Advisor: Customer Care & Upsell (Auto)

Group 1 Automotive; Ruislip; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

33 days annual leave

Exclusive retail discounts

Car service discounts

Pension scheme

Family-friendly policies

Cycle-to-work

Wellbeing support

Healthcare access 24/7

Volunteer day

Share purchase plan

Refer a friend bonus

Training & development

Life assurance

Flexible working

Job summary

Group 1 Automotive's BMW Ruislip centre is seeking a Service Advisor to be the main point of contact for customers while their vehicles are in the workshop. You’ll deliver friendly, transparent communication and help guide repairs from intake through completion.

You’ll develop product knowledge through manufacturer training and actively promote additional services. The role comes with generous benefits, including 33 days of annual leave, pension, healthcare support, and family-friendly policies.

Qualifications

• Excellent communication with customers and colleagues.
• Proven experience delivering outstanding customer service.
• Ability to identify customer needs and upsell opportunities.
• Strong time management and ability to work under pressure.

Responsibilities

• Warmly welcome customers and engage them professionally.
• Keep customers informed on vehicle repair progress.
• Develop product knowledge through manufacturer training.
• Promote additional services based on technician recommendations.
• Schedule vehicles for appointments efficiently.
• Make pre-appointment calls to confirm bookings.
• Maintain accurate customer records in our systems.

Skills

Communication

Customer service

Upselling

Time management

Target-driven

UK driving licence

Job description

Group 1 Automotive's BMW Ruislip centre is seeking a Service Advisor to be the main point of contact for customers while their vehicles are in the workshop. You’ll deliver friendly, transparent communication and help guide repairs from intake through completion.

You’ll develop product knowledge through manufacturer training and actively promote additional services. The role comes with generous benefits, including 33 days of annual leave, pension, healthcare support, and family-friendly policies.