Service Advisor: Premium Care & Flexible Benefits

Group 1 Automotive, Inc.; Cambridge; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave 33 days

Retail discounts

Car discounts and servicing offers

Pension

Family-friendly policies

Cycle-to-work

Wellbeing support

Healthcare access 24/7

Volunteer day

Share purchase plan

Referral rewards

Training & development

Life assurance

Flexible working

Job summary

Group 1 Automotive seeks a Service Advisor for Audi Hatfield to deliver outstanding customer experiences during vehicle maintenance and repairs. You are the main point of contact and will guide customers through updates while promoting additional services and maintaining accurate records.

The role emphasizes strong communication, upselling opportunities, and a customer-first mindset, with the chance to grow within a global automotive group and access comprehensive training and development.

Qualifications

• Excellent communication skills
• Demonstrated experience in delivering exceptional customer service
• Skilled at identifying customer needs and opportunities for upselling
• Excellent time management and ability to work under pressure
• Previous experience in a target driven role
• Must hold a valid UK driving licence

Responsibilities

• Warmly welcome and engage customers in a friendly and professional manner throughout the day
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
• Schedule vehicles for appointments in the workshop efficiently and accurately
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
• Maintain precise and up-to-date customer records within our systems for effective service management

Skills

Communication skills

Customer service

Upselling

Time management

Target driven

UK driving licence

Job description

Group 1 Automotive seeks a Service Advisor for Audi Hatfield to deliver outstanding customer experiences during vehicle maintenance and repairs. You are the main point of contact and will guide customers through updates while promoting additional services and maintaining accurate records.

The role emphasizes strong communication, upselling opportunities, and a customer-first mindset, with the chance to grow within a global automotive group and access comprehensive training and development.