Service Advisor - Luxury Car Brand (Flexible Hours)

Sytner Group Limited; Oldbury; Sur place; GBP 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Holiday entitlement

Maternity pay

Adoption pay

Career development

Long service recognition

Discounted car schemes

High street discounts

Gym discounts

Cycle to work

Volunteer day

Résumé du poste

Sytner BMW Oldbury is seeking a motivated Service Advisor who delivers outstanding customer care and acts as the vital link between customers and the workshop. You will inform and consult on vehicle servicing, keeping customers updated and answering questions throughout the service journey.

The role requires strong organisational skills, a customer-focused approach, and the ability to build rapport with clients in a busy environment.

Qualifications

• Excellent customer service and communication skills.
• Willingness to learn and progress in a dealership environment.
• Strong organizational and administrative abilities.

Responsabilités

• Serve as the vital link between customers and the workshop, keeping clients informed at every stage.
• Advise customers on servicing options and company products/services.
• Liaise with technicians/workshop control to confirm vehicle statuses and timely readiness.
• Build rapport with customers and identify their needs in a busy environment.

Connaissances

Customer service

Communication

Organizational skills

Kerridge knowledge

Outils

Kerridge

Description du poste

Sytner BMW Oldbury is seeking a motivated Service Advisor who delivers outstanding customer care and acts as the vital link between customers and the workshop. You will inform and consult on vehicle servicing, keeping customers updated and answering questions throughout the service journey.

The role requires strong organisational skills, a customer-focused approach, and the ability to build rapport with clients in a busy environment.