Service Advisor – Customer Care & Tech Qs (Levens)

Lloyd Motor Group; Levens; A distancia; GBP 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

33 days annual leave

Cycle to work scheme

Free flu jabs

Internal and manufacturer training

Medicash healthcare plan

Staff parking

Descripción de la vacante

Lloyd South Lakes Volvo is seeking a Service Advisor to join its Aftersales team in Levens. The role offers a salary of £27,000 plus bonus and involves 42.5 hours per week in a busy service environment.

Based in Levens, you will greet customers, advise on queries, book vehicles for work and help close invoices. A full UK driving licence, IT literacy, and a proactive approach are essential for success in this position.

Formación

• Motivated with a proactive approach to customer service.
• Excellent interpersonal and organisational skills.
• IT literate; Kerridge knowledge is advantageous.
• Must hold a full UK driving licence.

Responsabilidades

• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
• Advising on technical queries/issues.
• Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
• Sell customer repairs/parts etc., and finalising the invoice on completion.

Conocimientos

Customer service

Interpersonal skills

Organisational skills

IT literacy

Driving licence

Herramientas

Kerridge

Descripción del empleo

Lloyd South Lakes Volvo is seeking a Service Advisor to join its Aftersales team in Levens. The role offers a salary of £27,000 plus bonus and involves 42.5 hours per week in a busy service environment.

Based in Levens, you will greet customers, advise on queries, book vehicles for work and help close invoices. A full UK driving licence, IT literacy, and a proactive approach are essential for success in this position.