Service Advisor

Lookers Motor Group Limited; Glasgow; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Competitive salaries

Generous annual leave

Enhanced family leave

Discounted technology purchases

Eye care vouchers

24/7 access to GP services

Dental insurance

Critical illness cover

Flexible life assurance options

Discounted gym memberships

Travel insurance

Exclusive retail and lifestyle discounts

Job summary

A renowned automotive service provider in Glasgow is seeking a Service Advisor to join their supportive Aftersales team. This role involves booking services, advising on warranty coverage, and ensuring top-notch customer interactions. Ideal candidates should possess strong communication skills and a passion for delivering excellent service. Previous experience in the automotive industry and familiarity with Kerridge/ADP systems would be advantageous. Competitive salary and a range of benefits offered.

Qualifications

• Ability to manage high volume of customers and queries.
• Passion for customer service and cars.
• Experience in a similar role is preferable.

Responsibilities

• Booking MOTs, services, and advising customers.
• Liaising with Aftersales department for scheduling.
• Maintaining accurate customer records.

Skills

Excellent communication skills

Customer service orientation

Ability to build rapport

Previous experience in automotive industry

Adaptability to technology (Kerridge/ADP)

Job description

Service Advisor

Lookers Motor Group Limited

Location: Glasgow Volvo

Working hours: Monday to Friday 8:00am to 5:30pm; Saturdays on rota basis 8:00am to 1:00pm

Salary: £29,000 per annum + bonus up to £6,000

You will be joining a friendly and efficient Aftersales department that is led by the very talented Service Manager. We will ensure you feel part of the team from the very start and will help to develop your skills and knowledge through continuous training and 1 to 1's.

Responsibilities

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the system when any bookings have been made

You will have heaps of energy, a warm personality and a real passion for delivering first class customer experiences. You will have excellent communication skills and the ability to build rapport easily and are able to explain technical information in a way that is clear and concise. Previous experience using Kerridge also known as ADP would be an advantage.

For this role you will need to be able to maintain accurate customer records. You will be a great team player but be able to work independently also. We want to hear from you if you have worked in a similar role within the automotive industry or have a passion for customer service and cars!

Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing

• Eye care vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6-month probation period commencing from your start date.