Customer-Centric Service Advisor — Training & Benefits

Lloyd Motor Group; Carlisle; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

33 days annual leave

Cycle to work scheme

Free flu jabs

Medically and manufacturer training

Job summary

Lloyd Volkswagen Carlisle, part of the Lloyd Motor Group, is seeking a Customer-Focused Service Advisor for our Aftersales team. You will greet customers, advise on technical queries, book work, and inform customers of progress with a professional approach.

Salary £28,000 basic with OTE £32,000. Hours 08:00–18:00 Monday to Friday, 1 in 3 Saturdays 08:30–12:30. Benefits include 33 days holiday, cycle to work, free flu jabs and manufacturer training.

Qualifications

• Must have excellent customer service and communication skills.
• IT literate with basic computer skills.
• Must hold a full UK driving licence.

Responsibilities

• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
• Advising on technical queries/issues.
• Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
• Sell customer repairs/parts etc., and finalising the invoice on completion.

Skills

Customer service

IT literate

Kerridge (advantage)

UK driving licence

Tools

Kerridge

Job description

Lloyd Volkswagen Carlisle, part of the Lloyd Motor Group, is seeking a Customer-Focused Service Advisor for our Aftersales team. You will greet customers, advise on technical queries, book work, and inform customers of progress with a professional approach.

Salary £28,000 basic with OTE £32,000. Hours 08:00–18:00 Monday to Friday, 1 in 3 Saturdays 08:30–12:30. Benefits include 33 days holiday, cycle to work, free flu jabs and manufacturer training.