Service Advisor – Customer Care & Auto Maintenance

Marshallbournemouthbmw; Lower Blandford St Mary; Hybrid; GBP 24,000 - 34,000; Full time

Job summary

Marshall Bournemouth BMW is seeking a friendly, customer-focused Service Advisor to join the team. You’ll be the crucial link between customers and the workshop, handling bookings, updates and collections with a professional approach.

You will welcome customers at the front of house, keep them informed, and manage follow-ups to maintain strong relationships and satisfaction. Strong organisational skills and excellent communication are essential for success.

Qualifications

• Experience in delivering excellent customer service in a front-of-house role.
• Strong communication and relationship-building skills.
• Organised approach with ability to manage own workload and customer base.

Responsibilities

• Be the link between customers and the workshop from booking to collection.
• Welcome customers at front of house and keep them informed throughout the process.
• Proactively follow up to maintain relationships and satisfaction.
• Complete admin tasks accurately and support customers with future vehicle needs.
• Advise on maintenance, repairs and service plans.

Skills

Customer service

Communication

Organised & detail-oriented

Tools

CRM software

Booking systems

Job description

Marshall Bournemouth BMW is seeking a friendly, customer-focused Service Advisor to join the team. You’ll be the crucial link between customers and the workshop, handling bookings, updates and collections with a professional approach.

You will welcome customers at the front of house, keep them informed, and manage follow-ups to maintain strong relationships and satisfaction. Strong organisational skills and excellent communication are essential for success.