Service Advisor

Marshallbournemouthbmw; Lower Blandford St Mary; Hybrid; GBP 24,000 - 34,000; Full time

Job summary

Marshall Bournemouth BMW is seeking a friendly, customer-focused Service Advisor to join the team. You’ll be the crucial link between customers and the workshop, handling bookings, updates and collections with a professional approach.

You will welcome customers at the front of house, keep them informed, and manage follow-ups to maintain strong relationships and satisfaction. Strong organisational skills and excellent communication are essential for success.

Qualifications

• Experience in delivering excellent customer service in a front-of-house role.
• Strong communication and relationship-building skills.
• Organised approach with ability to manage own workload and customer base.

Responsibilities

• Be the link between customers and the workshop from booking to collection.
• Welcome customers at front of house and keep them informed throughout the process.
• Proactively follow up to maintain relationships and satisfaction.
• Complete admin tasks accurately and support customers with future vehicle needs.
• Advise on maintenance, repairs and service plans.

Skills

Customer service

Communication

Organised & detail-oriented

Tools

CRM software

Booking systems

Job description

Enjoy a year's complimentary insurance, three years' servicing, plus 2.9% APR Representative on the BMW 1 Series & the BMW 2 Series.Get Offer

We are currently recruiting for a friendly, customer-focused Service Advisor to join the team at Marshall Bournemouth.

LOCATION Marshall Bournemouth DEPARTMENT Service

In this role:

You’ll be the crucial link between our customers and the workshop, delivering a seamless and professional service from booking through to collection.

You’ll welcome customers at the front of house, keep them informed throughout the process, and proactively manage follow-ups to maintain strong relationships and customer satisfaction.

You’ll complete admin tasks efficiently and accurately, support customers with future vehicle needs, and act as a trusted advisor when it comes to maintenance, repairs, and service plans.

Someone with ideally an automotive background, but more importantly with the right customer service experience.

Someone organised and detail-oriented, with excellent communication skills and the ability to manage their own workload and customer base.

A team player who can handle issues professionally, keep calm under pressure, and use systems confidently to keep customers updated.

Most importantly, someone who takes pride in delivering a positive experience for every customer, every time.

FIND Marshall Bournemouth BMW

Address

• 361-371 Wallisdown Road, Bournemouth, Dorset, BH12 5WB

Opening Hours

• Mon–Fri: 08:30 - 18:00
• Sat: 08:30 - 17:00
• Sun: 10:30 - 16:30

Phone

• 01202 065492

Areas served

Bournemouth as well as surrounding areas including Poole, Lymington, Verwood and Ringwood