Automotive Service Experience Advisor

Marshall Motor Group; City of Westminster; Presencial; GBP 35.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive bonus scheme

Tailored training

Career development

Life insurance

Contributory pension

Exclusive employee discounts

Referral bonuses

Descripción de la vacante

Marshall Motor Group is seeking a customer service focused individual to be the front-of-house link between customers and the workshop. You will manage bookings, inform customers throughout the service journey and follow up to ensure satisfaction.

The role emphasises friendly, proactive service, admin accuracy and a confident advisory approach for maintenance and service plans. Join a large UK dealer group with extensive vehicle brands and a strong benefits package.

Formación

• Ideal candidate has automotive background or strong customer service experience.
• Organised and detail-oriented with excellent communication and workload management skills.
• Team player who can handle issues professionally and stay calm under pressure.
• Customer-centric, can-do attitude with a commitment to delivering a positive experience.

Responsabilidades

• Welcome customers at front of house and act as the first point of contact.
• Oversee the journey from booking through to collection, keeping customers informed.
• Proactively follow up to maintain relationships and satisfaction.
• Complete admin tasks accurately and support customers with future vehicle needs.

Conocimientos

Customer service

Communication

Organisation

Workload management

Team player

Herramientas

CRM systems

Descripción del empleo

Marshall Motor Group is seeking a customer service focused individual to be the front-of-house link between customers and the workshop. You will manage bookings, inform customers throughout the service journey and follow up to ensure satisfaction.

The role emphasises friendly, proactive service, admin accuracy and a confident advisory approach for maintenance and service plans. Join a large UK dealer group with extensive vehicle brands and a strong benefits package.