Service Advisor: Build Trust, Drive Service Growth

Vertu Motors plc; Tees Valley; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

25 days holiday rising with length of 

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu BYD Hartlepool is seeking a Service Advisor to join our established dealership. The role centers on delivering outstanding customer service and acting as the bridge between customers and the workshop to ensure satisfaction.

You will build trusted relationships, manage service/repair communications, upsell when appropriate, and thrive in a fast-paced environment to meet targets. Prior customer-facing service experience is essential; we offer training and a range of employee benefits.

Qualifications

• Previous customer-facing service experience is essential.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet targets.

Responsibilities

• Set customer expectations and maintain contact with them throughout service or repair.
• Upsell additional products and follow up to ensure satisfaction.
• Act as the liaison between the customer and workshop to improve customer experience.

Skills

Customer service

Communication skills

Relationship management

Upselling

Job description

Vertu BYD Hartlepool is seeking a Service Advisor to join our established dealership. The role centers on delivering outstanding customer service and acting as the bridge between customers and the workshop to ensure satisfaction.

You will build trusted relationships, manage service/repair communications, upsell when appropriate, and thrive in a fast-paced environment to meet targets. Prior customer-facing service experience is essential; we offer training and a range of employee benefits.