Service Advisor: Customer Care & Career Growth

Vertu Motors; Sheffield; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Online rewards platform with cashback

Preferential service rates

Colleague purchase scheme

Share Incentive Scheme

Pension plan

Enhanced maternity and paternity

Continuous training and development

Job summary

Vertu Toyota Sheffield is recruiting a Service Advisor to join a supportive, established team. You will be the link between customers and our workshop, ensuring clear communication, informed decisions and a welcoming service experience for every visitor.

The role suits someone who enjoys building relationships and delivering high levels of customer care, with a 32,000 GBP base salary and a strong benefits package. Training and development are emphasised for career growth.

Qualifications

• At least 12 months of experience in a customer service role.
• Full UK driving licence (manual and automatic).
• Confidence communicating with a wide range of people in a supportive, respectful manner.
• Proactive approach to meeting targets, managing time and staying calm during peak periods.
• Confident using computer systems and managing multiple tasks.

Responsibilities

• Setting clear expectations and guiding customers through each stage of their vehicle’s service or repair.
• Giving regular updates in a communication style that works best for the customer.
• Identify opportunities to offer additional products or services that may benefit the customer.
• Follow up after work is completed to ensure satisfaction.

Skills

Customer service

Communication skills

Time management

Problem solving

Tools

CRM software

Microsoft Office

Job description

Vertu Toyota Sheffield is recruiting a Service Advisor to join a supportive, established team. You will be the link between customers and our workshop, ensuring clear communication, informed decisions and a welcoming service experience for every visitor.

The role suits someone who enjoys building relationships and delivering high levels of customer care, with a 32,000 GBP base salary and a strong benefits package. Training and development are emphasised for career growth.