Dynamic Service Advisor – Customer Experience & Growth

Vertu Motors plc; Crewe by Farndon; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Rewards platform access

Preferential service rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Vauxhall Crewe is seeking a Customer-focused Service Advisor to join our established team. You will act as the vital link between customers and workshop, guiding the journey from booking to vehicle collection and keeping customers updated on progress.

With the Leapmotor introduction, you will expand your knowledge across two brands, supported by training and development to ensure an excellent service experience and growth within a growing franchise.

Qualifications

• Previous experience in a Service Advisor role within a car dealership.
• Strong communication and relationship-building skills.
• Confidence working in a fast-paced environment.
• The ability to manage priorities, targets and deadlines.

Responsibilities

• Manage the customer journey from booking through to vehicle collection.
• Keep customers updated throughout their service or repair.
• Identify additional products and services and upsell where appropriate.
• Ensure customers receive an excellent experience.
• Coordinate across Vauxhall and Leapmotor franchise as it expands.

Skills

Customer service

Communication

Relationship building

Previous service advisor experience

Job description

Vertu Vauxhall Crewe is seeking a Customer-focused Service Advisor to join our established team. You will act as the vital link between customers and workshop, guiding the journey from booking to vehicle collection and keeping customers updated on progress.

With the Leapmotor introduction, you will expand your knowledge across two brands, supported by training and development to ensure an excellent service experience and growth within a growing franchise.