Service Advisor: Elevate Customer Experience & Growth

Vertu Motors plc; United Kingdom; Remote; GBP 30,000 - 37,000; Full time

Benefits offered by this job

25 days holiday rising with length of/

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Ford Stoke is inviting applications for a Service Advisor to join our established team. You will act as the relationship manager between customers and the workshop, ensuring outstanding customer satisfaction and following up on service work.

The role requires prior customer facing service experience, strong communication, and the ability to work in a fast-paced environment while meeting targets. A competitive salary plus benefits is offered.

Qualifications

• Previous customer facing service experience is essential.

Responsibilities

• Set customer expectations during service or repair and maintain contact with customers.
• Upsell additional products and follow up to ensure satisfaction with work.

Skills

Customer service

Relationship management

Communication skills

Job description

Vertu Ford Stoke is inviting applications for a Service Advisor to join our established team. You will act as the relationship manager between customers and the workshop, ensuring outstanding customer satisfaction and following up on service work.

The role requires prior customer facing service experience, strong communication, and the ability to work in a fast-paced environment while meeting targets. A competitive salary plus benefits is offered.